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1. Introduction

Welcome to mai mai co ltd (“MAIMAICO”, “Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at (together or individually “Service”) operated by mai mai co ltd.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

Our online store and the products offered in our online store are for retail sales to private consumers only and not for resale.

You will be charged at the time you place your pre-order. All pre-orders are handled by Wix Payments, our third party payment processing partner. When you place a pre-order, you are expressly agreeing to these Terms of Sale, as well as our Privacy Policy. 



All prices quoted on this Website are accurate at the time of publication, are quoted in GBP and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is dispatched to a destination outside the UK you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Please remember, the pre-order price does not include duties, taxes and other governmental charges. You are solely responsible for those other charges.



By providing a payment card, you represent and warrant that you are authorised to use the payment card and that you authorise Wix Payments —our third party payment processor—to charge your payment card for the total amount of your order (including all applicable taxes and other charges). If the payment information you supply is rejected or we cannot otherwise process your transaction, your order may be cancelled, suspended, or delayed. It is your responsibility to resolve any payment problems MAIMAICO encounters while processing your order. 


Further information and WIX Payments user terms you can find here. General information on WIX Payments you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Wix ’s privacy policy 


All products offered on MAIMAICO site are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue offering certain products without prior notice. Prices for our products are subject to change at any time, but changes will not affect any order(s) you have already placed.


Prices for the products offered for sale in our online store do not include shipping costs. Our delivery charges and methods are as described on our website. Title for products purchased from our online store passes to the purchaser at the time of delivery by MAIMAICO to the freight carrier, but MAIMAICO and/or the freight carrier will be responsible for any product loss or damage that occurs when the product is in transit to you.
The products available on the store have been designed, marketed and sold for use by residents of the United Kingdom and EU. You are responsible for complying with all applicable laws and regulations of the country for which the product is destined. We are not liable or responsible if you break any such law.



On occasions MAIMAICO will release Shopping Codes via email or other marketing channels. The Shopping Codes enable a discount to be applied to your order as specified on the marketing communication. To apply the Shopping Code online enter it as requested during the Check Out process. The discount will then be applied to your order, subject to the terms and conditions below:

  1. Shopping Codes are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;

  2. Shopping Codes cannot be used in conjunction with any other offer;

  3. Shopping Codes are valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period;

  4. Shopping codes are for use by the intended recipient only and proof of entitlement may be requested;

  5. All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order;

  6. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice; and

  7. Specific offer terms and conditions are provided with each Shopping Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.



You have 14 days after receiving your item to request a return. If you return the products in accordance with our return policy, we will be happy to offer you an exchange or, if you wish, a refund. The products must be returned complete, in perfect condition, unused, unwashed and with the original packaging.

If you are not entirely happy with the goods that you have chosen please contact us straight away at informing us that you would like to return all or part of your order, along with your order number, name, address and reason for return.

Please take extra care to read any specific care instructions on the product page when making your purchase.

For any items which may have arrived to you broken or damaged, please contact us within 3 working days at along with your order number, name, address and details of how the products were received. We will then do our best to resolve the situation as soon as possible. 

Return of an item is at your own cost unless the item is faulty.

You are also responsible for any damage that may occur in transit. Mai mai &co reserves the right, at our sole discretion, to determine whether a returned product is in new condition and if the return is eligible for a refund.​​


We take every care to ensure that the description and specification of our products are correct at the time they are published on the website. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.


We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, we will provide a promise date for expected delivery. However, if a product is truly out of stock, and we cannot evade your order, we keep the right to cancel your order, and execute a refund.

By placing an order on MAIMAICO online store, you agree and understand that MAIMAICO may store, share, process and use data collected from your order form or phone/fax/email order for the purposes of processing the order. MAIMAICO will not share your data with anyone else. If you have signed up to our mailing list  MAIMAICO will send you emails from time to time.

We reserve all rights permitted to us under these Terms and Conditions as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of these Terms and Conditions or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.


The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of MAIMAICO or its content and technology providers or their respective brand owners from which we had previous approval to use. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited except if you:

  • Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with MAIMAICO; and

  • Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.


To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Last updated: 2020-11-04

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