You have 14 days after receiving your item to request a return. If you return the products in accordance with our return policy, we will be happy to offer you an exchange or, if you wish, a refund. The products must be returned complete, in perfect condition, unused, unwashed and with the original packaging.

If you are not entirely happy with the goods that you have chosen please contact us straight away at informing us that you would like to return all or part of your order, along with your order number, name, address and reason for return.

Please take extra care to read any specific care instructions on the product page when making your purchase.

Sale item returns will only be refunded by a voucher to use on the site. 

For any items which may have arrived to you broken or damaged, please contact us within 3 working days at along with your order number, name, address and details of how the products were received. We will then do our best to resolve the situation as soon as possible. 

Return of an item is at your own cost unless the item is faulty.


You are also responsible for any loss or damage that may occur in transit. Mai mai &co reserves the right, at our sole discretion, to determine whether a returned product is in new condition and if the return is eligible for a refund.