Here at MAIMAICO Ltd we take the security of your personal information very seriously. This policy explains how we handle and use your personal information and your rights in relation to the information. Under the GDPR of May 2018, MAIMAICO Ltd is the controller of that information.
MAIMAICO Ltd (“MAIMAICO” “we”, “our” or “us”) is committed to protecting and respecting your privacy.
This policy regulates the processing of data carried out by MAIMAICO Ltd, a legally constituted company located in the United Kingdom, which operates as a retail online store located at 4 Oxlea Close, Torquay, Devon, TQ12HB, United Kingdom. Company Number:12586579.
This policy describes the way we handle and use the personal information that we obtain from all of the different interactions you may have with us as a business, including when you visit our website currently located at www.maimaico.com, social media pages or when you contact us. This policy covers the processing of personal data of (i) clients and/or potential clients, (ii) suppliers and/or potential suppliers.
This website is owned by MAIMAICO Ltd and it uses a Wix.com website platform. Please see the section at the end of this policy for our contact and legal information.
1. PERSONAL INFORMATION WE COLLECT ABOUT YOU
We receive personal information about you that you give to us, that we collect from your visits to our website, and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.
1.1 INFORMATION THAT WE COLLECT ABOUT YOU ONLINE, BY PHONE, SOCIAL MEDIA, AND EMAIL:
Your name, title and contact details (email address, telephone number, postal address) and the Internet protocol (IP) address used to connect your computer to the Internet;
Any information you include in correspondence you send to us or in forms you submit to us when using our website or social media pages;
Details of your orders and purchases;
Your marketing preferences;
The opinions and other information you provide when responding to customer surveys and product reviews;
Your identification information when exercising the rights that you have in relation to our processing of your personal information (see further Your rights in relation to your personal information)
Details of any transactions between you and us;
Voice recordings of calls you make to our customer service centre and information you give us when you contact us with a query or issue;
Your payment card details and, in relation to certain refunds, your bank account details;
The frequency of your use of shopping discount codes and gift cards;
When you visit our website we automatically collect:
The frequency of your shopping discount code usage;
Details of your use of our website namely traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our website and details of the webpage from which you visited;
The date and time you used our website;
The pages you visited on our website and how long you visited us for;
The website address from which you accessed our website;
2. USE OF YOUR PERSONAL INFORMATION
We use your personal information for a variety of reasons when we believe we have a legitimate interest to do so and to process your personal information depending on the purposes of our use and the risks to your privacy.
You will only receive emails from us if we have obtained your contact details in the course of a sale or negotiation of our products or services, and you have subscribed to receiving such direct email from us. Of course, we will only use your contact details to send you marketing emails that are based on similar products or services that you purchased from us, and you will always have the opportunity to opt out at any time. We do not share your personal information with companies that would send their marketing to you.
We use your personal information to contact you via email with marketing information about our products, events, product launches, exciting offers, blog and services
You may choose to unsubscribe from receiving the marketing information from us at any time.
2.1 WHERE NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS
We will use your personal information to comply with our legal obligations:
To keep a record relating the exercise of any of your rights relating to our processing of your personal information.
To take any actions in relation to health and safety incidents required by law.
To handle and resolve any complaints we receive relating to the services and products we provide.
2.2 WHERE NECESSARY FOR US TO PURSUE A LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:
Processing which is necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns;
For analysis and insight conducted to inform our marketing strategies, and to enhance your visitor experience;
To tailor and personalise our marketing communications based on your attributes;
To fulfil and complete your orders, purchases and other transactions entered into with us;
To contact you with targeted advertising delivered online through social media and other online platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us.
To send you an electronic communication if you have closed your browser with items in your shopping basket or requested information of interest;
To send you electronic marketing information after you have purchased a product or service from us, made a purchasing enquiry or requested information of interest. We will only contact you with information about our own similar products and services, which we hope you will like. You have the right to object to us sending you this information at any time;
In some cases, we may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our service and communications;
Processing necessary for us to support you with your enquiries;
To respond to correspondence, you send to us and fulfil the requests you make to us;
Processing which is necessary for us to respond to changing market conditions and the needs of our Customers;
To analyse, evaluate and improve our products and services so that your visit and use of our website and social media pages are more useful and enjoyable (we will generally use data combined from many people so that it does not identify you personally);
To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer;
For product development purposes;
Processing which is necessary for us to operate the administrative and technical aspects of our business efficiently and effectively;
To administer our Website, and our social media pages and for internal operations, including troubleshooting, testing, statistical purposes;
For the prevention of fraud and other criminal activities;
To verify the accuracy of data that we hold about you and create a better understanding of you as an account holder or visitor;
For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
For the purposes of corporate restructure or reorganisation or sale of our business or assets;
For efficiency, accuracy or other improvements of our databases and systems, for example, by combining systems or consolidating records we hold about you;
To enforce or protect our contractual or other legal rights or to bring or defend legal proceedings;
To inform you of updates to our terms and conditions and policies;
For other general administration including managing your queries, complaints, or claims, and to send service messages to you.
2.3 WHERE NECESSARY FOR US TO COMPLETE ORDERS AND RUN COMPETITIONS
We will use your personal information where this is necessary for us to perform our contract with you or to carry out any pre-contract steps you’ve asked us to so that you can enter into that contract, for the following purposes:
To process your payment card or bank details when taking payment for your orders or when providing a refund;
To process, fulfil and complete your orders, purchases and other transactions entered into with us and deliver your order;
To run our competitions and promotions that you enter from time to time and to distribute prizes;
2.4 WHERE PROCESSING IS IN YOUR VITAL INTERESTS
We will use your personal information where this is in your vital interest to notify you of any product recall issues.
2.5 MARKETING COMMUNICATIONS:
If you have requested to receive marketing information from us, we may use your personal information to contact you by email to notify you of special offers, promotions or new products and services. We try to adapt any marketing material that we send to you for example by notifying you of special offers or promotions that will be of relevance to you, apply to your interests and in your location (we do this by monitoring your browsing and online shopping habits and providing information on products you have viewed and related products). If you do not wish to receive communications from us, please inform us by using the unsubscribe link inside the email, by sending an email to firstname.lastname@example.org or by changing your profile settings from within your account.
If you opt-out of receiving marketing communications from us, we keep your email address on our suppression list indefinitely to ensure that we comply with your wishes.
3. DISCLOSURE OF YOUR PERSONAL INFORMATION BY US
MAIMAICO Ltd uses a Wix.com website platform. Except sharing the information with Wix within the business relationship needed to run the website (please see point 4. And 5.), we do not need to disclose your personal information outside our business. In the eventuality it is necessary to disclose your personal information outside our business, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information.
Any contractors or recipients that work for us will be obliged to follow our instructions. We do not sell your personal information to third parties.
We may disclose your information to our third-party service providers, agents and subcontractors (Suppliers) for the purposes of providing services to us or directly to you on our behalf, including the operation and maintenance of our website, and social media pages.
When we use Suppliers, we only disclose to them any personal information that is necessary for them to provide their services and only where we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
4. WHERE YOUR PERSONAL INFORMATION ARE STORED
Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
Wix affiliates and Third-Party Service Providers that store or process your Personal Information on Wix’s behalf are contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
Users-of-Users’ Personal Information may be stored in data centers located in the United States of America, Ireland, Japan and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law
The security of sensitive data is of extreme importance to Wix.com and Wix.com is 100% committed to data protection. See all the security certifications received by Wix.com.
5.TRANSFERS OF YOUR PERSONAL INFORMATION OUTSIDE OF EUROPE
5.1 SECURITY AND LINKS TO OTHER WEBSITES
We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our website, and our social media pages may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.
We employ security measures to protect the personal information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage.
The transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety: When creating a password, we recommend using at least 8 characters with a combination of letters, numbers and special characters. We recommend you frequently change your password – you can do this by going to “My Account” and clicking “Change name, email or password”. Keep your passwords private. Remember, anyone who knows your password may access your account. Avoid using the same password for multiple online accounts.
We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from MAIMAICO asking you to do so, please ignore it and do not respond.
We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.
MAIMAICO uses Wix Stores and Wix Payments to process transactions. Wix Payments complies with the Payment Card Industry Data Security Standards (PCI DSS). The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction. PCI Compliance helps to create a secure environment by improving the quality of the cardholder data in order to reduce the rate of credit card fraud cases. In addition, it ensures that the data for each payment is stored securely in a tamper-proof manner. More information can be found at the Wix Data Processing Agreement – Users.
Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1). If you are shopping with Paypal, please visit https://www.paypal.com/us/smarthelp/home for more information.
6. THE PERIODS FOR WHICH WE RETAIN YOUR PERSONAL INFORMATION
We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes we retain your personal information indefinitely (e.g. to suppress marketing messages).
7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
You have the right to access any personal information that we hold which is about you, and you can request:
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
8. USE OF OUR SERVICES BY CHILDREN
Our website is not intended for the use of children under the age of thirteen. We ask that children do not provide personal information through our website. If we become aware that we have collected personal information from a child under the age of thirteen, then we will delete that information from our records.
Please check this page regularly for changes to this policy.
This policy was last updated on 04th November 2020.
11. CONTACT AND LEGAL INFORMATION
You can contact us with your queries in relation to this policy or for any other reason by post, email or by phone.
Please email us to contact our Data Protection Officer at email@example.com
MAIMAICO Ltd company registration number: 12586579 and registered address 4 Oxlea Close, Torquay, Devon, TQ12HB, United Kingdom.
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